We are able to convert data with relative ease if it is provided in Excel, text, or ASCII format. If the amount of conversion data is small, we recommend that the client re-key the information. This provides two benefits. First, the user will become more familiar with the software and second it provides an opportunity to remove old, unnecessary information. We will develop a conversion path when there is extensive data and history.

We review and document the clients' business process with particular emphasis on their transactions. This may include the receipt of a customer order, the purchasing and receipt of material, the planning, release and completion of a shop production, payment reconciliation, etc. We also create a flow chart to clearly set client staff expectations.

The makeup of our implementation team varies from situation to situation. Some clients are small, but have a substantial amount of IS requirements. Others are large, but may have limited use of the software. We start each implementation with a minimum of two consultants at the client site to learn the business, learn their resources, and to properly direct the use of the software. This can include formal or informal interviews with all users.

The time to "go live" depends on how many packages are being installed and the level of committment the client gives the implementation. We first set up a test company in which we conduct dry-runs of integral company processes. The actual users are involved in risk free practice environment to ensure the processes are known and documented, and to provide confidence in the user base.

We have found that the key to a smooth transition is twofold. One piece is a full commitment by the client to the project -- from planning the implementation to training, to practicing in the test copmany. And the second is the designation of a "Super User " within the company who knows how each department functions and integrates with the company as a whole. This person can help drive the implementation project by ensuring that each user is practicing what was taught in training sessions, taking charge in loading the necessary data files for conversion (maintenance files such as terms codes or vendors, etc), and communicating additional needs and services (i.e. further training in a certain area).

With the talents of our expert staff, and by choosing the right "Super User," the client can be assured of a smooth transition.

We understand that each client has specialized reporting needs unique to their company. We can bridge the gap between standard reports offered by the software and these specific reporting needs using tools such as Crystal Reports, MicrosftAdd-In, and EBA (Exact Business Analytics) products. We train our clients to use these tools for themselves as well. The process to build these unique reports includes a planning session to determine the client's information needs, creating a sample, and then testing and delivery of the new report.

We initially provide an overview of software functions, so client personnel can answer "what I need to know to do my job". We then conduct follow up sessions once the user has practiced. This involves setting up a test company for personnel to develop their skills in a safe environment. We can also provide a customized training schedule for each user. Our consultants put tremendous emphasis on practice and developing client's confidence before going live.

We offer clients phone support as well as on site support. We are also reachable by cell phone, e-mail and fax. Several of our clients also allow us to log onto their systems through the Internet using various remote access options, such as "terminal services" software. This allows us real time access to their environment and quicker responses to their needs.

In the event an onsite meeting is needed, we will arrange schedules and get a consultant to the client's location in a timely manner.